"We are only a small business and do not have a server. We tried to manage our computers ourselves but were finding it was taking more and more of our time to do so. We thought it would be better to sign up to a computer support contract so that when problems occur they are given priority and someone can deal with it for us or if we just need some help and advice to make changes to our existing system.
We finally decided to upgrade our computers recently after running with the same ones for a number of years. It was great to have someone who knew every aspect of swapping those computers over for us and fitted it in with our schedule so we were never without a system to work on during the changeover. Also the experience and knowledge of using the latest operating systems and version of Office was very handed as we were quite out of date in that respect.
The advice we got as well to move onto a hosted Microsoft Office and Exchange server solution was exactly what we needed. It kept the costs low as it is paid monthly rather than a large amount upfront to buy the product. You always keep up to date with new versions that way as well.
We now have a proper email address system and it is synchronised with all people and devices so we can track who has opened and replied to emails that we receive."
"After trying to manage our network ourselves and paying a third party for reactive support, which they then charged extra for call outs, it was great to pass over the management of our whole network to CNi Solutions. They took care of all aspects of the running of the network which was a great help. It also gave us peace of mind that everything was being taken care off. The contract had unlimited support and call outs so there were no extra costs to having the service.
We weren't managing to do the basic things to maintain a computer network and needed someone to do that for us. It saved us a lot of time and effort and downtime. We don’t have any problems now like we did as the system is stable and kept that way with the pro-active method of monitoring the servers, rather than waiting for something to go wrong.
Last time there was a problem with our internet connection my computer support company was ringing me to tell me there was an issue before I knew anything about it. That is the level of service we are getting and enjoying.
I would recommend CNi Solutions to anyone and to get your system fully managed. "